Frequently Asked Questions

Accounts

1. How can I change my name?

Neither the account name nor the real name can be changed once an account has been created. You can update your username and password by selecting the 'My account' tab from the dropdown menu that is found by accessing your name in the top right corner of the screen. Once you are viewing your account page, select 'edit account information', provide your username and/or password of choice, and update the changes that have been made.

2. How do I add a profile image?

Select the 'My account' tab from the dropdown menu that is found by accessing your name in the top right corner of the screen. Once you are viewing your account page, select 'edit your account information'. From there, select the 'Choose File' button, choose an image to upload, and update the changes that have been made.

3. How do I change my PayPal address?

Updates to PayPal addresses can only be made by the Humanatic administrative team. To request this change, an email should be sent to humanatic@centuryinteractive.com noting the request and providing the following details:

Account Name
Username
Old PayPal address
New PayPal address
Last 4 characters of your Humanatic password

Reminder: The new PayPal address must be verified, and it cannot already be in our system.

4. Can I share my PayPal address or my IP address?

You are only allowed one account per PayPal address. Having multiple accounts that use one PayPal address is a violation of policy. 

Multiple Humanatic users may use the same IP address without any issue(s). We just ask that this privilege is not abused.

Earnings

1. Why am I not getting the correct pay rate per completed task?

The pay rate per task is listed at the base of each category section on the Review calls page. This amount will fluctuate slightly from time to time. 

The amount per task is listed as cents. If the pay per completed task is listed as 0.7¢, then the pay will be shown as $0.007 in your transaction history. 

Reminder: Pay per task varies between categories. The more advanced categories pay more per task, and you can gain access to those with proven accuracy.

2. What is the difference between my earnings and my currently unpaid?

The 'Earnings' section of the 'my account' page displays the total balance for all activity completed. It will account for earnings, bonuses, deductions, and requested payouts both processed and pending. 

The 'Currently unpaid' section displays the unrequested total that you have earned since your last payout request was submitted.

3. Why are my earnings decreasing?

You are credited for every call that is correctly reviewed, and you are penalized for every audited call that is incorrectly reviewed. When calls get tagged incorrectly it costs us money to audit and correct those calls. It costs even more money when that call gets sent to the client with incorrect markings. Because of this, the penalty for marking calls incorrectly is 3x the payout amount for a correctly marked call. 

Reminder: Decreases in earnings are caused by incorrect reviews found during the audit process. Audits are conducted at random on call reviews that are up to 2 weeks old.

4. What is the detailed earnings history and how do I read it?

The detailed earnings history is a spreadsheet that will show your transaction history. 

This downloadable spreadsheet is presented as a CSV file. CSV, which stands for Comma Separated Values, is a global format for spreadsheet data. You can open a CSV file with Microsoft Excel, Google Docs, or any other spreadsheet software program. 

Once you have downloaded and opened your detailed earnings history you will see columns for date, time, event, details, added_funds, subtracted_funds, and transaction id.

• Date column - displays the date for each activity.
• Time column - displays the timestamp for each activity.
• Event column - displays the name for each activity.
• The category a call was reviewed in
• The bonus that was received
• The payment that was made
• Details column - displays notes for each activity.
• 'Selection made' for reviewed calls
• Bonus names
• Payment id number for processed payouts
• Added_funds column - displays the amount earned for each activity.
• Subtracted_funds column - displays the amount deducted from your account balance due to penalties or payments that have been processed.
• Transaction ID - displays a unique number assigned to the activity that took place. It can be used as a way to identify an addition or subtraction from your account that you would like to address. This number will not work as a way to identify the call that was reviewed.

5. Are bonuses provided?

We provide random bonuses for accuracy as well as leaderboard bonuses. The leaderboard represents the daily top 15 earners, and the order is determined by the number of calls that have been reviewed for that day. The bonus for being on the leaderboard is dependent upon the ranking that is achieved.

6. Do you provide a referral system?

Yes. Humanatic wants your help finding reviewers. Please refer as many people as you can who speak English or both English and Spanish. You will earn $5 for each person that you refer who is active and paid for the first $30 worth of calls! 

Here's what to do:

1. Make sure your referral is PayPal verified.
2. Send your referral to www.humanatic.com so that they can fill out an application.
3. Tell them to enter your PayPal email address in the referral section of the application. (This is how you receive credit for the referral.)
4. Encourage them to be active.
5. Once they have earned their first $30, have them request those earnings. You will not be eligible for the referral bonus until that $30 has been paid to their PayPal account.
6. The system will detect when this process has been completed, and you will then be eligible for the bonus to be processed the following Wednesday.

7. Payments

   
   

   1. How do I request a payout?

   Payments are made to PayPal only. In order to request your earnings, you need to earn a minimum of $10. Once you have reached that minimum of $10, a 'request a payout' link will appear next to your currently unpaid balance. Select this link, and then confirm the payout request. Payouts must be requested by 12:00 PM EST (US) on Monday in order to be processed during the pay period for that week. 
   
   Reminder: You are only allowed to make one payout request per pay period.

   
   
   

   2. When will I see my pay?

   Payments that have been requested by the deadline will be processed to verified PayPal accounts both Monday and Tuesday each week. It takes all of both days to pay everyone. Once the payment has been processed by a member of our admin team, the balance should be reflected in your PayPal account immediately. 
   
   If you did not receive your payment by the end of business Tuesday, 7:00 PM EST (US), and you believe you should have, you may submit an email inquiry to determine the status. 
   
   Reminder: Any payout request inquiries that are received before Tuesday, 7:00 PM EST (US) will not be responded to.

   
   
   

   3. I requested my payout. Why is my balance $0.00 when I haven't been paid yet?

   Once you have submitted a payout request, that amount is removed from your currently unpaid, and it is submitted to our accounting database. The request will remain pending in the accounting database until the next pay period

8. Reviewing Calls

   
   

   1. How do I get started?

   Roll your mouse over your name in the top right corner, and select the 'Review Calls' tab from the dropdown menu. You will be redirected to the Review calls page, where you can select the category you would like to begin reviewing in. Before starting you will be redirected to an overview that outlines how to review calls in that specific category. You will be asked to initial the instructions at the bottom of the page, and then you will be ready to start reviewing calls. 
   
   Remember: You can always access the instructions again by clicking on the "overview" link found beneath each category name on the Review calls page.

   
   
   

   2. What is my accuracy, and how is accuracy determined?

   Accuracy scores display the percentage of your reviewed calls that have been audited and found to be accurately reviewed. Accuracy is not solely based on your reviews alone. Instead, it will be based on the audits conducted on the reviews that you have performed in the most recent two week period. 
   
   Audits do not always happen immediately. If you do not see your accuracy changing, it is possible that you have not had a recent audit in the category that you are focusing on. Please also consider the number of calls you have reviewed. If you have reviewed a large number of calls, then the volume of audits will probably be large as well. Because of this, an audit may show very little effects on that percentage.

   
   
   

   3. How do I gain access to more categories?

   Eligibility for new categories is determined by your review history and the accuracy of those reviews. You can view the categories that you are eligible to unlock on the Review calls page. These categories will be displayed below your active categories. 
   
   Each locked category has requirements that must be met before being unlocked. Your progress towards meeting those requirements can be monitored by the provided status bar(s). As you make progress you will see the status bar fill up with a solid green bar. This means you are on the right track with both accuracy and review count. If you are not on the right track, the status bar will be white with red text letting you know that your accuracy is too low to qualify. 
   
   To the right of each status bar you will see a percentage displayed. This is the total percentage of the required reviews that you have completed. You must reach a 100% to qualify. 
   
   Reminder: You must meet both accuracy and review count requirements to unlock a category, and if you previously lost access to any categories, reactivation is at the discretion of the Humanatic administrative team.

   
   
   

   4. Why do I no longer have access to one or more of my categories?

   Deactivation from categories is a result of low accuracy percentages. These deactivations will happen automatically by the system and manually by the Humanatic administrative team when your accuracy has fallen below the required 95-100%.

   
   
   

   5. Why do I have a blank screen?

   If you have logged in and see only a blank screen on the Review calls page, this means you are no longer activated in any categories that Humanatic offers.

   
   
   

   6. How can I review calls in other languages?

   We currently only offer English and Spanish. If you are fluent in Spanish, we can update your account so that you may receive both English and Spanish calls. If you would like to make this change to your account, please email the administrative team athumanatic@centuryinteractive.com.

   
   
   

   7. How do I handle a call that has no audio or shows 00/nan in the audio bar?

   If you are having audio issues, please download and use Google Chrome. Our software is built around that browser. You may also want to make sure that you are using the latest version of Adobe Flash. 
   
   If you continue to receive calls that won't play or shows 00 / NaN on the audio player, please do not mark the call. Doing so could negatively affect our data, your accuracy, and your earnings. Simply refresh the screen and move onto the next call. You will be delayed temporarily while the system removes your association from the call, but you will then be redirected so that you can continue reviewing calls.

   
   
   

   8. Why do I keep getting receiving messages about open calls and/or the break room?

   Those breaks are normal, and they exist for every user. They are auto-generated breaks that occur in response to certain activity on the website. This could be because you have more than one Humanatic window open, maybe you are navigating too quickly through the website, or maybe your pace score is recognized as below average. The best way to avoid these is too slow down your activity. We understand that they can be bothersome, but they are set in place to help prevent undue stress on the servers.

   
   
   

   9. Why am I receiving a message that no calls are pending, but I see calls available?

   At times, even though it will show calls available, there will be no calls pending that you are activated to review. These will generally be Spanish calls if you are solely activated as an English reviewer or English calls if you are solely activated in Spanish. Thousands of calls will funnel in throughout the day and night. So please just continue to check back in at different times.

   
   
   

   10. How can I review the calls I was penalized for to see what I did wrong?

   If you have been audited and penalized for an incorrect review, you will receive an audit notification once the call has completed the entire review process. The audit notification page will provide you with the ability to review your mistake. You can then provide your initials to show that you understand, or you can dispute the audit by selecting the appropriate option and leaving a comment with your protest claim. The dispute will then be sent for mediation by one of our administrators. If the administrator finds that your dispute is valid, then the audit will be corrected, and your earnings and accuracy will be restored.
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